Posted by Daz Fri, 13 Apr 2007 05:11:47 GMT
I've only been with this ISP a few months but they are pretty bad.
I have been intermittently losing my connection even though the DSL itself is connected. I get "routhedEth cannot reach the DHCP server", when I looked at their forums it is a common problem. Support recommend re-running setup but I haven't had that problem since they suggested that - I have however had my dsl connection itself go down repeatedly since.
They sent an email out a few weeks ago warning of planned maintenance on the Sunday but said nobody should lose their connection. A couple of days later they sent another email saying that the maintenance has now been cancelled. On Sunday I had no connection for the whole day. They blamed it on their single link going down (they blamed BT actually) but I thought it was an odd coincidence that it went down the day of planned maintenance.
Then they sent out an email with a few megs of a firmware update attached for the router. Aside from what a bad idea security wise this is I held off applying it since I didn't trust them. A few days later they sent another email asking people to revert back to the previous firmware because there were problems with it. According to the forums the firmware also had a "Beta" banner plastered all over the interface.
I'm pleased that I missed one of their other email gaffes where they sent an email to their subscribers with everyone's email addresses in the cc: field.
The router they supply and strongly recommend you use is terrible, it is unstable and has a poor interface.
My previous ISP (and £25 ADSL modem) was totally stable it was just the speed and throttling that made me move.
Support are based in Bulgaria and, while they may mean well, it can be hard decoding their responses.